Ingram Self Publisher is an independent entity, unaffiliated with, sponsored by, or associated with any other companies or brands with similar or identical names

Terms & Conditions

Please read the terms and conditions for more information about our service.

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Revision Policy

Revisions depend on the package you select. Clients can request amendments, and we will revise the design at no extra cost, as long as the core design and concept remain unchanged. Revision turnaround time is 48 hours.

Refund Policy

Refund requests follow these rules:

If a refund is requested before the initial design concepts are delivered, you may receive a full refund minus a 10% processing fee.

Refund requests must be made within 7 working days of your initial order. Requests after this period cannot be accepted.

All refund requests must be submitted through our support team via email, phone, or live chat.

Ingram Self Publisher reserves the right to approve or deny refund requests on a case-by-case basis.

All design work requires client input. Customers are expected to provide feedback during the design process to achieve the desired results.

Unique Design Guarantee

If a logo created by Ingram Self Publisher is found to be identical to an existing design, we will provide a new logo. Any similarity to other designs is purely coincidental. Clients are responsible for obtaining copyright protection for their designs.

How To Claim Your Refund

Submit your refund request through one of these methods:

Toll-free: +1 (346) 245-7131

Live Chat on our website

Email: info@ingramselfpublisher.com

After a refund, the rights to the design will transfer back to Ingram Self Publisher, and you may no longer display or use any version of the design.

100% Satisfaction Guarantee

We will continue revising your design until you are fully satisfied, depending on your package.

Domain and Hosting

Domain and hosting are included free with applicable packages.

Email accounts provided with the package can be configured in third-party email clients such as Outlook.

If you choose not to use our hosting, email accounts will not be provided.

Delivery Policy

Estimated Time: Project completion times are provided based on complexity and revisions required.

Revisions & Edits: Your package includes a set number of revisions. Additional changes may incur extra charges or extend delivery time.

Expedited Delivery: Available for an extra fee.

Communication: Clear communication via email or phone ensures timely delivery.

Deadlines: Share any specific deadlines upfront. Our team will strive to meet them.

Delivery Formats: Final files will be delivered in formats specified in your proposal.

Payment Terms: Deposits, milestone, or installment payments are outlined in your agreement.

Record Maintenance

We archive all final designs. If you need your files again, we can resend them via email upon request.

Customer Support

We offer 24-hour support. You can contact us anytime via email or toll-free number for prompt assistance.

Correspondence Policy

Ingram Self Publisher is only responsible for communications sent via email addresses under our domain (info@ingramselfpublisher.com) or through our official toll-free number. We are not responsible for any damage caused by communications outside these channels.

Design Integrity

All logos are created from scratch and fully comply with your design brief.

Business Legitimacy

Ingram Self Publisher operates a secure website with active domain and email accounts. We comply with local laws and regulations regarding digital services and intellectual property.

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FAQs
Insightful Inquiries Unveiled

Explore Frequently Asked Questions

Your royalties are paid directly into your bank account. We don’t take any of your royalties. Your royalties will be NET the royalty fee charged by the outlet that sold your book; Amazon, Barnes & Noble etc.

Yes, you get to choose your ink quality, paper weight and book size. We send you a list to choose from at the start of your publishing journey. Your book size is fixed once the book has been formatted. You are free to change your paper weight and ink quality at any time in the dashboard that is created for you.

This depends on the publishing plan you sign up for. When you sign up for our most comprehensive plan, you will be plugged in to one of the publishing industry’s largest global book networks, including access to over 40+ top publishing platforms, independent bookstores, online stores, chain stores, eBook retailers, etc.

This depends on the publishing plan you sign up for. When you sign up for our most comprehensive plan, you will be plugged in to one of the publishing industry’s largest global book networks, including access to over 40+ top publishing platforms, independent bookstores, online stores, chain stores, eBook retailers, etc.

You keep 100% of your copyright and you own your book and all associated rights entirely – that’s what separates our service apart from others. The sales and accounts are setup in your name.

There are no hidden costs. All prices are quoted at the start of the publishing process.

You have complete control over setting the retail price of your book, so you are free to charge as little or as much as you like. We guide you on this aspect as part of our publishing service.

The average turnaround time is 4 to 8 weeks, but this is not guaranteed in all cases. Generally, the quicker you are in sharing your feedback and approval on our work, the quicker we can get your book published.

We use PDF proof copies of the book as they are faster and more cost effective.

You can order as many copies of your book as you like but they are charged at cost price. This means you are just charged purely for the printing and shipment cost of the books you order.

This is handled through the Print on Demand facility of the publishing platforms where we publish your book. For example, if someone orders the book on Amazon, Amazon's Print-on-Demand facility prints and distributes the book to the customer and you are paid your royalty.

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Unlock the door to your publishing dreams! Whether you're a seasoned author or a first-time writer, we're here to turn your manuscript into a masterpiece. Contact our dedicated team, and let's embark on this exciting publishing journey together. Your story deserves to be shared with the world, and we're ready to make it happen.

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